Frequently asked questions

Q.: What makes me and my work unique?
A.: I am passionate about quality and perfection. When you trust someone to produce a customised piece of artwork then you should expect the best. This is what I deliver...time and time again.

The extremely high quality means that you receive a truly unique and memorable gift and piece of artwork to treasure for generations.
Q.: Why is DrawMe so highly regarded?
A.: From start to finish you deal with me directly...someone who knows your order history intimately. I provide full contact details.

QUALITY: If you look closely at the quality of my artwork you will see that it includes a lot of detail that you do not get from some other companies. The price includes full body and background detail. My work is highly regarded - just read through some of the many 100s of letters and e-mails I receive from extremely happy customers.

TV, PRESS, NATIONAL SHOWS: I receive countless requests to attend national shows, functions, TV events etc. My artwork is highly regarded as being of top quality.

CORPORATE ORDERS: I have completed caricatures for some of the largest companies in the world including Qantas, Arnotts, Sanitarium, Budweiser, Tetley, Smiths, Ernst & Young, Manchester Airport and countless many more!

 
Q.: Do I get to see the caricature before you arrange for printing?
A.: Sure, just ask.
Q.: How long does it take to deliver my caricature?
A.: This all depends on what you order. I can draw a caricature within 24 hours but if you require printing, canvas, framing etc then you need to allow a little extra time. Timescales will vary depending on the season and number of orders in e.g. it can be EXTREMELY busy as Christmas approaches. If you have a deadline then just contact me and I will always try to fit you in.
Q. I have a rush job...can you do it?
A: The answer is usually 'YES". Just contact me with your requirements and I will soon tell you how long it will take me to complete the work.
Q.: How do I pay?
A.: You can pay using PayPal or via the bank secure payment gateway using most credit and debit cards. You can also make a direct payment via bank transfer.
Q.: I do not like paying online. Is there another method I can use?
A.: Paying online is safe and secure. Your payment is made through a secure server and I never ever see any payment details...I just receive notification of your payment. These other methods are also available:

- BANK TRANSFER: You can pay by bank transfer if you prefer...full details are provided on the payment pages.
- CHEQUE: Ensure you include postage.
- PAY AT BANK: pay over the counter at your local bank. Ensure you include postage.
- PAYPAL: using the online payment service...it is fast and secure
- INVOICE: I can send you an invoice.

Please note that in all cases artwork will not commence until payment has cleared.
Q.: Can you produce Black and White caricatures?
A.: The short answer is 'YES'. However, after years of experience, 99% of customers then ask for a full colour caricature once they see the impact that the full colour has...it is beautiful. If you want a line drawing then I can also do these.
Q.: How much is a B&W caricature?
A.: The same as a colour caricature. The artwork process is exactly the same and I actually draw the caricatures in full colour before converting to B&W.
Q.: Do you produce exaggerated features?
A.: What you see throughout this website is my standard caricature of large head on a small body. I do not produce exaggerated facial features unless specifically confirmed in writing BEFORE ordering AND the additional fee is paid. Please note that such caricatures incur additional fees of 3 x the standard price as they are highly specialised and require a huge amount of work to ensure a good likeness. Please also bear in mind that if you are buying an exaggerated caricature for someone else then they may be offended if certain features are exaggerated. This is the reason my standard caricatures are so highly regarded...they are not offensive and are highly valued by those who receive them.
Q. What can I have drawn in the background?
A. If you are ordering a standard background caricature then you can select from the many available. If you have ordered a fully customised version then you can specify anything generic in the background. If you require generic items then these are drawn as part of the cost of the caricature. If you require a specific car you own or a building you live in etc then additional fees (usually $30 per item) may apply depending upon complexity. Just contact me if you are unsure.
Q.: How do you send the finished caricature?
A.: This depends on what has been ordered. All prints, canvas, mounted etc are carefully packaged in made-to-measure boxes. All items are sent via Express Post or courier.
Q.: What is the difference between your caricatures and portraits?
A.: The CARICATURES are fun drawings with the typical big heads on small bodies and include background details that are personal and often humorous. They can be completed the same day subject to orders in the queue.

The PORTRAITS are highly detailed commissions that take about 1 week or more to complete. I consider the portraits to be like going to a studio and sitting for hours in a particular pose...except in my case you do not need to. The painting process is almost exactly the same as that for conventional paints e.g. oil, acrylic etc except that I do not create a mess or have brushes to clean afterwards! The finest details are drawn, from the fine hairs on the face to the beautiful colour details in the eyes. These truly are exceptional pieces of art.
Q.: How much is postage?
A.: This depends on what has been ordered. Postage costs are clearly displayed on the page before payment is sent.
Q.: How do I send you the photos?
A.: Photos should be sent via e-mail as jpg images. Please send high resolution images and do not resize or amend in any way. Just send the original digital camera image.
Q.: What type of photo is required?
A.: I require a good quality head shot. I prefer to have a photo with the expression you want in the final caricature i.e. I draw to the photo sent. Please refer to this page for more information.
Q.: What do I receive?
A.: This depends on what you ordered. Electronic copies are sent via e-mail. If you ordered a print then a professional lab print will be sent to you.
Q.: What type of paper do you use?
A.: All prints are produced on professional lab paper and printed by professional labs. You do NOT receive a cheap inkjet print.
Q.: How are the caricatures sent?
A.: Electronic versions are sent via e-mail. Printed caricatures are sent via standard mail. All prints are securely packaged. If you ordered a framed print then the print and frame are sent separately.
Q.: Am I limited to the themes on your website?
A.: If you have ordered a fully customised caricature then you can specify anything you want in the background. If you have ordered a standard background then you can select from one of the many listed on the special deal pages. Please note that the examples listed on the examples pages do NOT form part of the standard backgrounds.
Q.: What is the satisfaction guarantee?
A.: This relates to the production of the caricature as per your original description if I have confirmed that all aspects of the description will be drawn. I am always happy to redraw the caricature if it does not comply with your original description.

If your original description did not include all details then I am always happy to redraw for you but there may be an additional fee (usually not).

If you supply a photo of the person that is poor quality, does not have the expression you want captured, is too small or blurry etc then the final facial details may not look like the person. It is therefore very important for you to send me a photo that actually looks like them...you would be amazed at how many images I receive of the same person and in each they look totally different.

If you change your mind about the photo you sent then I am always happy to redraw the face but note that a redraw fee will apply.

If you are unsure about the quality of a photo then feel free to send it through to me and I will very quickly be able to let you know if it is suitable. All customers who had to take a new photo always tell me that they were so glad they did as the likeness is incredible.
Q.: My caricature arrived and something is wrong with it.
A.: This is highly unlikely. If the background is not as originally specified then I am happy to redraw it. If you changed your mind about something and did not advise me before printing then I am always happy to redraw for you but you will need to pay for the reprinting and postage. If there is an error due to my fault then do not worry...simply let me know and I will happily fix the error and arrange for a new print to be sent to you free of charge.

In the unlikely event that your caricature is damaged in the post then just let me know and keep ALL packaging
Q.: Can I see a preview before printing?
A.: Yes. Just request a preview. Once a preview has been sent please advise of any changes within 24 hours otherwise I will assume all is OK and send the print. If you require changes after this time then you will need to pay for a reprint.
Q.: My question is not listed here.
A.: Contact me with your question(s) and I will be happy to help.

I hope that all of your questions have been answered. However, I know for many customers, ordering such a personalised gift means a great deal. Rest assured, I provide top quality customer service and exceptionally high quality caricatures and portraits. Order in confidence today.

 
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